Discover TSYSTEM: VELATI Maintenance Predictive Assistence

Discover TSYSTEM: VELATI Maintenance Predictive Assistence

Velati provides its customers with an agile and versatile assistance tool. “TSystem” allows users to directly access the services offered by the leading supplier of industrial weighing and inspection solutions. Immediate assistance on site is via an app. Through a Live Chat, Velati service technicians can answer questions or analyze problems in real time, providing initial technical support.

The assistance tool provides continuity of technical support between the preventive maintenance phase and any faults that may occur, thus making the limits imposed by distances and time zones irrelevant. “The TSystem service tool is based on Augmented Reality technology,” explains Michele Riva, Global Sales Director at Velati, “We’ve been able to make our service accessible from anywhere in the world at any time. This intuitive tool helps to reduce or prevent breakdowns, while increasing the technical availability of systems and equipment, thus becoming an essential component of a prevention strategy.

Service technicians can follow the process steps from their workstation and assist users by indicating or using visual movements with the “finger pointing” function, for example. No travel fees, no delay, assistance in real time, no production stops. The possibilities of using “TSystem” are many and are adapted to the needs of Velati customers. Whether it’s correcting technical operations, analyzing errors or quickly identifying spare parts, all functions are designed to support users in the work and efficiently reduce production downtime. “In the end, nothing is more precious than time in food production lines,” says Michele Riva. “We foresee significant cost savings for our customers, and also thanks by the “finger pointing” function, Velati service technician can directly provide precise assistance. In Velati factory the technician can accurately view the data collected from the smartphone or camera of the customer’s tablet and can therefore diagnose usage errors or error messages and provide precise assistance. Numerous innovative features are available, such as “hands overlay” and “finger pointing”, which integrate the verbal and written communication. Besides, the technician can show documents and record videos to be evaluated later. Velati has created this intuitive and easy-to-use app, which can be downloaded to most mobile devices. It is compatible with all common operating systems, including Windows, Android or iOS.